Q: What is PagRank and why do I need them?
A: PageRank is Google's technology to determine a website's value. It has a scale from 1 to 10. The higher the pagerank is, the more frequent Google spider crawls your site and the higher your ranking will be in search results. To increase your site's PageRank, you need to have websites with higher PageRank, such as CNN.com, to link to you. This gives credibility to your website. However, it is extremely difficult for a startup website to get high quality inbound links from sites with higher PageRanks. And most online business fail due to poor marketing. At LayerOnline, we have partnership with many reputable websites which have PageRanks from PR4 to PR6, and even PR7. We are able to offer our customers three months of two PR Linkings for their new websites. Please note that two PR links per account at a time and placement is not guaranteed. PageRank is usually updated every three months. You are able to check your PageRanking by using Google Toolbar.

Q: What is anytime money back guarantee?
A: If you are not completely satisfied with our services anytime within your monthly service, you will be given a full refund. If you signed up for longer terms your refund will be prorated. Refund is not applicable to domain registration, SSL certificates and policy violations.

Q: What is lowest price guarantee?
A: If you found another webhost which offer the exact same or better set of features of what we offer for a lower price, we will price match and your hosting fee for the month and the previous month will be 100% credited to your account.

Q: What CPanel skins are available to choose?
A: We have Vista, TrueXP, TrueXP-Red, TrueXP-Green, TrueXP-Orange, TrueXP-BlueGrey, TrueXP-Purple, Aqua, Bluelagoon, Coolbreeze, Monsoon (Blue), Monsoon (Red), Stainless Steel, X, X (sorted), X2, X2 (sorted), Zabrinski Point, Root, Blackice, tealmadness, blue_lagoon2, motor city, servers, sundaymorning, falltheme, business2business, crimson smoke, the beach, mobile, clocks, Xmail, X3mail and much more. Just contact us or submit a ticket if you want to change your skin.

Q: Is it really unmetered bandwidth?
A: Yes. We are able to get great discount from our network providers. So we are able to pass all the savings on to you. You are free to host sites with thousands of hits per day and use as much bandwidth as you want.

Q: What's semi-dedicated?
A: With normal shared hosting services, customers are restircted to the type of sites which can be hosted. With VPS and dedicated server services, customers have more freedom. However, not only these services are expensive, they also require customers to have server maintenance expertise and licenses for all the software. With LayerOnline's semi-dedicated option, a portion of dedicated storage is allocated for you to host any type of sites, including image-based forums and streaming sites. You are also able to increase the amount of dedicated storage for a nominal fee. Our gold plan includes 5GB of dedicated storage and our platinum plan includes 10GB of dedicated storage.

Q: My plan has unlimited diskspace but why is it shown 5GB in the panel?
A: To prevent serrver abuse, we allocate disk space 5GB at a time. Users can request for a disk quota increase anytime when their disk usage is near capacity. This provides good housekeeping and prevents bad neighborhoods. Please note that unlimited diskspace only applies to regular websites. File-based hosting requires dedicated storage. The amount of dedicated storage for your account depends on the plan and option you choose.

Q: What software are included and how to do I get them?
A: The free software bundle include Click Be!, Fantastico Deluxe, AccountLab Plus and Template Express. Click Be! is an online site builder which is accessible from the software section of CPanel. AccountLab Plus and Template Express are accessible from the Fantastico Panel. All licenses are activated and can be used on unlimited domains.

Q: What ebooks are available and how to do I get them?
A: The 32 ebooks include topics on online advertisement, online business, online monetization, etc. You can download the ebooks from member download area.

Q: How do I upload files to my account?
A: In your FTP client, specify the following settings:
Hostname: serveraddress.com (replace this with hostname of the server you are on; this information is included with your welcome mail)
Username: username@domain.com (replace "username" with your actual username, and "domain.com" with your domain name)
Password: your password (this should be replaced with your actual password).  

Simply the following is all you need to use an FTP Client:

FTP URL, Username for your server, Password for your server > This should open up your site.

Some good FTP Clients are AceFTP, CuteFTP or FlashFTP.

After you logged into your FTP area, you should see a folder called "httpdocs" - upload files into that folder, and you should be able to view uploaded content at http://domain.com (replace "domain.com" with your actual domain name), or at http://serveraddress.com/~username/ (replacing those with real values)

Q: How do I access my control panel?
A: You should be able to login into your control panel by typing "http://serveraddress.com/cpanel" (replace with real server name) in your browser. Use your actual username and password to login.

OR you can login to your account here:  LAYERONLINE and enter your username and password for your hosting account.

Q: What email settings should I use for my pop3/smtp mail accounts?
A: In your mail client settings, use the following values to access your pop3/smtp account:
SMTP Mail Server: the server name of your account (included in welcome mail)
POP3 Mail server: the server name of your account (included in welcome mail)
POP3 Mail Account (Username): username@domain.com (your "username" at "your domain")
POP3 Mail Password: the password you used to create email account from control panel

Domain names

Q: What are LAYERONLINE's Domain Name Servers (DNS) to point my domain to?
A: ns1.layeronline.com and ns2.layeronline.com

Q: I have transferred my domain on your name servers - how long does it take for it to start working?
A: Usually it may take up to 24-48 hours, however with recent changes for most domains it takes about 4 hours.

Q: My domain still does not work, but I want to view my website already
A: You may view your website by pointing your browser to "http://serveraddress.com/~username/" (replace "serveraddress.com" with the server's hostname you reside on, and "username" with your actual username).

CGI Scripts

Q: My script does not work, how do I identify the problem?
A: Login into your control panel, go to the "Logs/Stats" section, and click on "Error log". There you will be able to see error log for your domain.

Q: My Perl script instruction says I should set "777" permissions on the file, but that does not work.
A: Scripts under your account run with privileges of your username. We highly suggest that you avoid using "777" permissions on your perl scripts, and use "755" instead.

Misc

Q: How do I login into webmail?
A: Visit "http://serveraddress.com/webmail" (replace this with real server name you are on), and login with mail account's credentials.

Q: I want SSH access for my account, how do I get it?
A: Sorry, for security reasons, SSH access is not allowed.